Return and Refund Policy
Effective Date: November 2025
1. Overview
At DIVALIN PRIVATE LIMITED, we value your trust and want you to be completely satisfied with your purchase.
Our Return and Refund Policy ensures a smooth, transparent, and hassle-free process if you are not happy with your order.
This policy applies to all purchases made through our website.
2. Eligibility for Returns
We accept returns under the following conditions:
The product is defective, damaged, or different from what you ordered.
The product is unused, unwashed, and in its original packaging with all tags and labels intact.
A return request is raised within 7 days of product delivery.
Items returned after 7 days of delivery will not be eligible for return or exchange.
3. Non-Returnable Items
Certain items are not eligible for return or exchange, including:
Innerwear, lingerie, socks, or undergarments (for hygiene reasons).
Accessories such as caps, belts, and jewelry unless received in damaged condition.
Products purchased under “Sale”, “Clearance”, or “Final Discount” categories.
Items damaged due to improper handling or washing by the customer.
4. Return Process
To initiate a return, please follow these steps carefully:
Contact Us:
Email us atdivalinprivatelimited@gmail.com or call +91 63775 86265 within 7 days of delivery, mentioning your Order ID, Reason for Return, and supporting photos (if applicable).Verification:
Our support team will verify your request and guide you through the return process.Pickup / Self-Ship:
For eligible returns, our courier partner will schedule a pickup from your address.
In some locations, you may be asked to self-ship the product to our return address. (Shipping costs will be reimbursed if the return is approved.)
Inspection:
Once we receive the item, it will go through a quality inspection process.Approval / Rejection:
After inspection, we will approve the refund or replacement if the product meets our return conditions.
5. Refund Process
Once your return is approved, we will process your refund within 5–7 business days.
Refunds will be made to your original payment method (UPI, bank account, card, or wallet).
Prepaid Orders: Refund will be initiated directly to your original payment source.
Cash on Delivery Orders: You will be asked to provide your bank details or UPI ID for refund transfer.
You will receive a confirmation email/SMS once the refund is processed.
6. Replacement / Exchange Policy
We also offer product replacement in the following cases:
You received a defective or wrong item.
The product doesn’t fit and a different size is available.
Replacement requests must be made within 7 days of delivery.
If the requested size or product is unavailable, we will issue a full refund instead.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
Contact us immediately within 48 hours of delivery.
Provide clear images or videos showing the issue.
We will arrange for a pickup and replacement or refund, based on your preference.
Please do not discard the product or packaging until your return is approved.
8. Order Cancellation
Orders can be cancelled only before dispatch.
Once the product has been shipped, cancellation will not be possible.
If cancelled before shipping, a full refund will be processed within 3–5 business days.
9. Return Address
All approved returns should be sent to the following address (if self-shipping):
DIVALIN PRIVATE LIMITED
F-361 Indl Area, Ph-8 B, Chandigarh Sector 59, Rupnagar, S.a.s.nagar (mohali), Punjab, India, 160059
Phone: +91 63775 86265
Email: divalinprivatelimited@gmail.com
10. Important Notes
Products returned without prior communication will not be accepted.
Refunds may be denied if the product is found used, washed, or altered.
In case of multiple returns from a single order, shipping charges may apply.
All decisions regarding refunds and replacements are made at the company’s discretion after quality inspection.
11. Customer Support
Our goal is to make your shopping experience enjoyable and worry-free.
For any queries related to your return or refund, please contact our customer care team at:
Phone: +91 63775 86265
Email: divalinprivatelimited@gmail.com
Available: Monday – Saturday, 10:00 AM to 7:00 PM
12. Policy Updates
DIVALIN PRIVATE LIMITED reserves the right to modify or update this Return and Refund Policy at any time without prior notice.
Any changes will be posted on this page, and the revised date will be updated accordingly.